Repair Process

We strive to offer our customers the best possible prices for repairs. We are able to offer lower prices due to the fact that we do not maintain a physical storefront. Instead, we offer free pickup and delivery anywhere in Lexington!  Below is the process you can expect when getting your device serviced with us!

Step 1: Tell Us About Your Issue

Contact us with a brief description of the trouble you are having so that we can create a repair plan that suites your needs.

Step 2: We Pick Up Your Device (For Free!)

In an effort to make the repair process quick and painless, we come to you! 

Step 3: Diagnosis

In most cases within 24 hours of pickup we will reach out you with a diagnosis of the problem and the cost associated with repairing it. Then you get to decide if you want to proceed. If you choose not to proceed with the repair you will only be responsible for a $25 diagnosis fee and your device will be delivered back to you!

Step 4: Repair

This is our favorite step! This is where we get to fix your device. This step also includes a free exterior cleaning! 

Step 5: Delivery/Payment

After the repair is complete you will receive an invoice for the repair and we will deliver your computer back to you!

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